CANCELLATION AND REFUND POLICY

We thank you and appreciate your purchase with us. Please read the policy, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our customer, concerning any booking you make through us unless specifically stated otherwise on our Platform. If due to any reason, unavoidable circumstances or beyond the limitations of the Operator the booking is not fulfilled by the Operator then the booking shall be cancelled and refunded, if any payment was made in respect of that booking prior to commencement of the trip. In the event the booking is fulfilled and has been claimed for refund due to delay, unsatisfactory service, unhygienic conditions, no refund will be provided.

We are not liable for any cancellations/refunds/payments for bookings placed through third-party service providers or any other transport service app, or for bookings done directly with Operators and not through the Platform. We reserve the right for making a booking and providing a Vehicle to You. We can refuse an order if We do not want to serve You, without any legal repercussions.

1) FAILED BOOKING

In case a Customer is unable to complete the booking process, but money has been deducted from the account, the User should click on Return Button by stating the valid reason. And the details of the product is not necessary, it will be captured by the Platform. Once the Return option is opted by the Customer, our team will review the request, and coordinate with the Customer. After which the team will verify the request, and process the return only on the grounds of manufacturing defects, wrong products and goods damaged during logistics. Your request will be processed within 2 to 3 working days and you will receive an email letting you know your refund is under production.

2) UNAVAILABILITY

In case a Customer has completed a booking transaction and made payment in full, post which the Operator becomes aware of an unavailability of the booked property on the specified dates, the Operator must communicate such unavailability to the Customer within 24 hours of becoming aware of such unavailability and then in such a case, the Operator will arrange for an alternative link for the similar product and if in case the Customer is not satisfied with the product then the payment will be credited back to the Customer through the mode which was paid at the first instance.

The Customer may accordingly re-book the service, and if payment has been made, request a refund in accordance with the terms of Clause 1.

3) CANCELLATION

The User will have only have option of cancellation prior to the shipment of the product, once the product is shipped then the User has no option to Cancel the product. And after which the products can be refunded with the terms mentioned in Clause 1.

The Company at its sole discretion may cancel any order(s):

  • if it suspects a User has undertaken a fraudulent transaction, or
  • if it suspects a User has undertaken a transaction which is not in accordance with the Terms of Use, or
  • in case of unavailability of a booking, or
  • for any reason outside the control of the Company including causes for delivery related logistical difficulties.
  • if the Company does not want to do business with the User

Further, while all measures are taken to ensure accuracy of booking specifications and pricing, the details of a booking as reflected on the Website may be inaccurate due to technical issues, typographical errors or incorrect product information provided to the Company by a supplier and in such an event you shall be notified as soon as such error comes to the notice of the Company. In such event, the Company reserves the right to cancel your order and refund any money that may have been paid by you towards payment of such bookings.

We maintain a negative list of all fraudulent transactions and non-complying users, and reserve the right to deny access to such users at any time or cancel any bookings placed by them in future.

4) REFUND

Refunds will be issued by the same means of payment as used for the initial transaction. if in case of Cash on Delivery, then Bank transfer can be done in such situation alone. You will not incur any fees beyond the cancellation fee specified in clause 3, if applicable, as a result of such return. We will withhold reimbursement until we have confirmed final cancellation of the booking with the Operator.

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